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NETWORK STATUS · ALL NODES OPERATIONAL · LAST SYNC 14:22:08 BSTv9.4.2
// SUPPORT

An engineer in 90 seconds. 24/7. Bangla, English, or both.

No tier-1 script. No 'have you tried turning it off and on again.' The person who picks up has root on the network.

Avg pick-up
38 s
Avg resolve
11 min
Tier-1 scripts
0
01

Phone

+880 9610 90 999924/7 · Avg pick-up 38 s · Avg resolve 11 min02

WhatsApp

+880 1700 99 0009Send a speed-test screenshot, we'll start before you finish typing03

Email & ticket

support@openlink9.comFirst response under 12 minutes, business hours under 404

Visit a showroom

Banani · Dhanmondi · UttaraWalk-in 9 am – 9 pm. Plug in, run a test, take it home
// PROMISE

Numbers we publish, not numbers we promise.

Last 30 days, weighted by ticket volume. Pulled directly from our help desk every hour.

Phone pick-up< 90 sp99: 142 s
On-site engineer< 4 hoursp99: 5 h 12 m
Resolution (soft)< 30 minp99: 47 min
Resolution (hard)< 6 hoursp99: 7 h 50 m
// TRY FIRST

Three things to check before you call.

Most issues clear up in two minutes. If yours doesn't, we're a tap away.

ONT power-light off

  1. 01Confirm the wall socket has power (test with a phone charger).
  2. 02Check the small black PSU brick — green LED should be solid.
  3. 03If the PSU LED is off, swap with a known-good 12V 1A adapter.
  4. 04Still off? Call +880 9610 90 9999 — we'll dispatch in 90 minutes.

Router shows 'no internet'

  1. 01Look at the ONT (white box from us) — green LOS light should be off.
  2. 02If LOS is solid red, the fiber is cut between your unit and the splitter — call us.
  3. 03If LOS is off but PON is green, restart the router only (not the ONT).
  4. 04If still down, run our speed test from a wired laptop to confirm.

Slow speed on Wi-Fi only

  1. 01Plug a laptop directly into the router with a cable. Run a speed test.
  2. 02If wired is fast, it's a Wi-Fi / placement issue — try the router-app site survey.
  3. 03Walls with rebar in Old Dhaka often need a mesh node. Contact us for a free survey.
  4. 04If wired is also slow, message us — we'll check your line in 60 seconds.
Still stuck? Run a speed test →·Check network status →
// FAQ

The questions we keep getting asked.

01How long does installation take?
Most Dhaka addresses are live within 6 hours of order. Apartments above the 12th floor or older buildings without a riser may take 24–48 hours while we run new fiber.